TaxiMap Booking Request Email
We have recently updated the email notification system employed by TaxiMap. This means our Taxi booking notification and booking confirmation emails are (hopefully) a bit more pretty and a little clearer to understand.
As part of our series looking at the differences between online and traditional taxi operations, this article focuses on dealing with taxi booking requests made online (via website or app) and how responding to those requests in good time is key!
It is easy to assume that an online system can do absolutely everything automatically. This is wrong – online is just another way your customer can contact, order or buy from you. You should expect to expend a similar amount of energy on it as any other point of contact with customers, though typically it provides a means to streamline the process and shorten interaction with staff, freeing them to do more. Read more…
Inspired by our last blog post (taxi calculator refinement) we have rolled out SMS confirmation via the Taximap insterface. This means minicab firms can send a confirmation text to any customer making a booking through the system in just 1 click! Read more…
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